Cancellation policy

 

Purchase Options Cancellation Policy

General Cancellation Policy

  1. Standard Orders

    • Cancellation Period: You can cancel your order within 24 hours of purchase without any penalty.
    • Cancellation Procedure: To cancel your order, please contact our customer service team at support@openlybold.store or 945-299-7075 with your order number and cancellation request.
    • Refund: If you cancel within the 24-hour window, you will receive a full refund to your original payment method.

Subscription Orders

  1. Subscription Plan
    • Cancellation Period: You can cancel your subscription plan at any time. However, to avoid being charged for the next billing cycle, cancellation must be done at least 48 hours before the renewal date.
    • Cancellation Procedure: To cancel your subscription, log into your account on our website and follow the cancellation instructions or contact our customer service team at support@openlybold.store.
    • Refund: No refunds will be provided for the current billing period. Your subscription will remain active until the end of the current billing cycle.

Pre-Order Items

  1. Cancellation Period: Pre-orders can be canceled at any time before the item is shipped.
    • Cancellation Procedure: To cancel a pre-order, contact our customer service team at support@openlybold.store or 945-299-7075 with your order number and cancellation request.
    • Refund: You will receive a full refund to your original payment method if the pre-order is canceled before shipping.

Special Promotions and Discounts

  1. Cancellation Period: Orders placed during special promotions or using discount codes can be canceled within 24 hours of purchase.
    • Cancellation Procedure: To cancel such orders, please contact our customer service team at support@openlybold.store with your order number and cancellation request.
    • Refund: You will receive a full refund to your original payment method, including the value of the discount applied at the time of purchase.

General Conditions

  1. After Shipment: Once an order has been shipped, it cannot be canceled. You may initiate a return or exchange in accordance with our Return and Exchange Policy.
  2. Processing Time: Refunds will be processed within 7-10 business days from the cancellation confirmation date.
  3. Contact Information: For all cancellation requests, please contact our customer service team at support@openlybold.store. Provide your order number and reason for cancellation to expedite the process.

If you have any questions or need further assistance, feel free to contact our customer service team. We are here to help.